Soft skills are non-technical, interpersonal traits and behaviors that influence how effectively you interact with others and navigate your work environment. The chart below shows some of the top social skills you can acquire to work better with others in no particular order.
In cybersecurity, strong communication skills can bridge the gap between technical and non-technical stakeholders. You would not use technical jargon to communicate with end-users.
Example of what not to do when communicating with end-user about an issue.
“We’ve detected anomalous traffic indicating a potential brute-force attack leveraging credential stuffing via a compromised endpoint. We’ll initiate multi-factor authentication enforcement and review SIEM logs for further IOCs.”
Example of how to communicate with a end-user about an issue.
“We noticed some unusual activity that suggests someone may be trying to break into accounts by guessing passwords. To help protect your information, we’ll be adding an extra step to the login process and checking our systems for any signs of issues.
End-users don’t need technical depth, they need clarity, relevance, and guidance. The goal is to inform and build trust, not overwhelm or confuse.